Refund and Cancellation Policy

You can cancel your order before it has been shipped. To cancel an order:

• Contact our customer support team
• Provide your order number
• State the reason for cancellation

Once your order has been shipped, it cannot be cancelled. In such cases, you may return the product as per our return policy.

We offer refunds in the following cases:

• Product is damaged or defective upon delivery
• Wrong product has been delivered
• Product doesn't match the description
• Order was cancelled before shipping

To request a refund:

1. Contact our customer support within 7 days of delivery
2. Provide your order number and reason for refund
3. Include clear photos of the product (if applicable)
4. Wait for our team to review your request

Once your refund request is approved:

• You will receive an email confirmation
• Refund will be processed within 5-7 business days
• The refund amount will be credited to your original payment method
• You will be notified once the refund is processed

Note: The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

The following items are not eligible for refunds:

• Products damaged due to customer misuse
• Products without original packaging
• Products with removed or tampered security tags
• Custom-made or personalized items

If you have any questions about our refund and cancellation policy, please :

• support@fancywala.com
• +1 (234) 567-890